Terms & Conditions

1. INTERPRETATION
1.1 In these conditions 'BUYER' means the person who accepts a quotation of the Seller for the sale of the Goods or whose order for the Goods is accepted by the Seller. `GOODS' means the goods (including any installment of the goods or any parts for them) which the Seller is to supply in accordance with these Conditions `SELLER' mean Web-Error whose registered office is at:
7a,Rumbolds Hill Midhurst West Sussex GU29 9ND Registered Company No. 05012381
`CONDITIONS' means the standard terms and conditions of sale set out in this document and (unless the context a otherwise requires) including any special terms and conditions agreed in writing between the Buyer and the Seller
`CONTRACT' means the contract for the purchase and sale of the Goods.
`WRITING' includes facsimile transmission, electronic mail and comparable means of communication.
1.2 Any reference in the Conditions to any provision of a statute shall be construed as a reference to that provision as amended, re-enacted or extended at the relevant time. 1.3 The headings in these conditions are for convenience only and shall not affect their interpretation. 2. CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS 2000 2.1 The consumer is entitled to cancel the contract with the Supplier up to 7 business days from the date after receipt of the goods. The consumer is under a duty to restore goods to the supplier and in the mean time take reasonable care of them. The consumer must pay for the safe return of the goods to the Supplier, where the consumer does not return the goods then the consumer must pay the Supplier all reasonable charges to recover them. The Supplier may deduct the cost of collecting the goods from any refund if the consumer fails to return the goods. The contract may only be cancelled in writing, either by fax or email, a telephone call is not enough. Notice may also be served by using our website under the Returns On Line section. Where a consumer exercises the right to cancel under the cooling off period, the goods should be returned or be available for collection with 5 days of the notice being given. Where the Seller has dispatched goods to the Buyer but the goods are not delivered (due to the Buyer either refusing to accept or not be available to take delivery) then the Seller shall refund the cost of the goods minus any reasonable charges in recovering the goods. 3. ORDERS AND SPECIFICATIONS 3.1 No order submitted by the Buyer shall be deemed to be accepted by the Seller unless payment has been taken by the Seller. 3.2 The quantity, quality and description of and any specification for the Goods shall be those set out in the Seller’s quotation (if accepted by the Buyer) or the Buyer’s order (if accepted by the Seller) 3.3 Any order that has been accepted by the Seller may be cancelled before delivery or after delivery under the Distance Selling Regulations. Cancellations must be made in writing by fax, email, writing to our office or by the Returns on Line section of our website. Notification by phone is not sufficient. 3.4 Any amendments or cancellations to orders must be received in writing by either fax/email. If no written confirmation is received then no changes will be made to the order and goods will be delivered as per the order. 4. PRICE OF GOODS 4.1 The price of the goods shall be the sellers quoted price on the website. Buyers shall make an offer to purchase the goods from the Seller by placing an order on the website. This offer to purchase does not constitute the sellers acceptance to supply the goods at the price shown. The contract shall be made at the point where the Seller takes a payment from the Buyer in total. Where there are delays in taking payment the price of the goods can not be guaranteed. The Seller will notify the buyer within 48 hours if the offer to purchase is not accepted. 4.2 Except as other wise stated under the terms of any quotation or in any price list of the Seller, and unless otherwise agreed in Writing between the Buyer and the Seller, all prices are given by the Seller on an ex works basis, and where the Seller agrees to deliver the goods otherwise than at the Seller's premises, the Buyer shall be liable to pay the Seller's charges for the transport, packaging and insurance. 5. TERMS OF PAYMENT 5.1 The Seller shall not be bound to deliver the Goods until the Buyer has paid for them. Payment shall be due before the Delivery date and time for payment shall be of the essence. 6. ACCEPTANCE OF THE GOODS 6.1 The Buyer is deemed to have accepted the Goods once a reasonable period of time has elapsed from date of delivery. 6.2 If the goods are thought to be defective after a reasonable period of time has elapsed then a replacement or repair may be offered if the goods are indeed found to be defective. 7. DELIVERY 7.1 The Seller shall make delivery of the Goods to the Buyer as agreed by the Seller. 7.2 Any dates quoted for delivery of the Goods are approximate only and the Seller shall not be liable for any delay in delivery of the Goods however caused. Time for delivery shall not be of the essence of the Contract unless previously agreed by the Seller in writing. The Goods may be delivered by the Seller in advance of the quoted delivery date. 7.3 The Seller may elect to deliver the Goods on different days by different couriers. The Seller in the interests of convenience to the Buyer will keep these instances to a minimum. 7.4 If the Buyer fails to take delivery of the Goods or fails to give the Seller adequate delivery instructions at the time stated for delivery (otherwise than by reason of any cause beyond the Buyer’s reasonable control or by reason of the Seller’s fault) then, without prejudice to any other right or remedy available to the Seller, the Seller may: 7.4.1 store the Goods until actual delivery and charge the Buyer for the reasonable costs (including insurance) of storage; or 7.4.2 sell the Goods at the best readily available obtainable and (after deducting all reasonable storage and selling expenses) account to the Buyer for the excess over the price under the Contract or charge the Buyer for any shortfall below the price under the Contract. 7.5 The Goods shall be delivered to the Buyer at the Buyer’s address. The risk on the Goods shall pass to the Buyer upon such delivery taking place. 8. WARRANTIES AND LIABILITY 8.1 All goods purchased will be supplied with a 12 month guarantee. (Unless Otherwise Stated). In cases where the manufacturer has setup a direct warranty relationship with the End User then that procedure will be applied. 8.2 All Goods to be returned must first have the authorization of the Seller. Failure to obtain such authorization may result in the rejection of the return. 8.3 In the event that the manufacturer replacing or repairing the Goods and the Seller receiving these Goods back from the manufacturer, the Seller shall immediately dispatch those Goods at his own cost to the Buyer if these were in fact faulty upon receipt. 8.4 The Seller shall be under no liability in respect of any defect arising from fair wear and tear, willful damage, negligence, abnormal working conditions, misuse or alteration of the Goods without the Seller’s approval. 8.5 Any claim by the Buyer which is based on any physical damage or defect in the quality or condition of the Goods or their failure to correspond with specification shall (whether or not delivery is refused by the Buyer) be notified to the Seller within 7 business days from the date of delivery or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time after discovery of the defect. If delivery is not refused and the Buyer does not notify the Seller accordingly, the Buyer shall not be entitled to reject the Goods and the Seller shall have no liability for such defect or failure and the Buyer shall be bound to pay the price as if the Goods had been delivered in accordance with the Contract. * We urge our customers to sign for goods as "contents not checked" * if it is not possible to check the goods whilst in the presence of the delivery driver. 8.6 Where any valid claim in respect of any of the Goods which is based on any defect in the quality or condition of the Goods or their failure to meet specification is notified to the Seller in accordance with these Conditions, the Seller shall be entitled to replace the Goods (or the part in question) free of charge or refund to the Buyer the price of the Goods (or a proportionate price of the price), but the Seller shall have no further liability to the Buyer. Where a replacement unit is available a refund will only be offered within 30 days, and 20% restocking fee will be deducted from the refund. Where a refund is requested the item(s) must be returned to the Seller within 30 days. 8.7 Any item(s) returned to Web-Error will only be accepted if a valid RMA number is clearly marked on the outside of the package. Any item(s) returned without a valid RMA number on the outside may be refused. 8.8 Any item(s) returned to Web-Error Ltd and found not to be faulty will be subject to £10 testing fee and the costs of sending the goods back to the buyer to be supported by the buyer. 9. CONFIDENTIALITY 9.1 The Buyer hereby acknowledges and confirms that the Buyer shall keep confidential all information of a secret or confidential nature (except for that which is already in the public domain) in relation to the Seller or the Seller’s business which is disclosed to it or its advisors by the Seller or its advisors and will not without the Seller’s consent divulge such information. 10.WEB DESIGN SERVICES 1. A 50% deposit will be required on agreement of the website design on first instance. 2. The website will take a maximum of 3 months from start to finish, unless requested and agree by both parties. 3. The remaining 50% will be paid on termination of website. 4. Web Error is not responsible for upload the website to the hosting company, unless the website will be hosted by us and agreed in the contract. 5. Web error is not responsible to update the website, after the design has been completed, unless agreed and described in the contract. 6. You the buyer, have to supply us all the text and graphic content for the website, in a reasonable, and not more than the time described in number 2. 7. If you do not supply us with all the text and photos for your website, in the time agreed by both parties in writing, or the time scale show in the number 2, you (the buyer) still liable for the final payment after the agreed time scale. 8. Web Error can host and register your Domain, if agreed and described by us in the contract. 9. The price of web Hosting and Domain is subject to a yearly renewal fee, and it will be explained and described in writing in your invoice. 10. If you wish to make a Complain, please right to us at the address below 11.CALL OUT POLICY 1. We will make the call out on the date and between the agreed time. 2. We will accept Cash, Card or Cheque as form of payment. 3. We won't accept Cheques without a Guarantee Bank Card. 4. All Parts are Guaranteed for 1 Year, unless specified. 5. All labour work is guaranteed for 3 Months, unless it is the customer's fault. 6. We are not responsible if the fault is with your Internet Provider. 7. If we need to change your Router or do any changes to it, you are responsible to know your Broadband User Name and Password. 8. If we arrive at the property at the Call out time booked and nobody is present, we will wait 15 minutes. If no one arrives in that time, you are liable for the call out charge and we will take it from your Debit Card. 9. If you haven't left a Debit card with us in the Call out Form, we will invoice you for that call out missed. 10. Any SEO packages that Web Error includes in your website design, it will be described and included in the price offer, or it will be extra and explained to you at the time. PRIVACY POLICY Your privacy on the Internet is of the utmost importance to us. Because we gather certain types of information about the users of Web-Error, we feel you should fully understand the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather, how we use it, and how to correct or change it. From herein, the "Service" is defined as the user support services owned and operated by Web-Error, and provided to you ("You") under the terms and conditions of the Web-Error Terms of Service ("Terms"), which include Web-Error's Privacy Policy and Registration Form. 1. INFORMATION COLLECTION AND USE Web-Error is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Web-Error collects information from our users at several different points on our Web site. a. Registration. In order to use this Web site, you must first complete the registration form. During registration you are required to give your contact information (such as name and e-mail address), and select a unique identifier (i.e. password). b. Payment Information. If you register to use the Service provided by Web-Error, we will NOT store credit card or debit card information, and other payment information necessary to complete a payment from you. Web-Error uses a third party to process and verify credit cards for billing purposes. This requires us to share your name with the credit card processing company, but the card and billing details will not be stored or revealed to Web-Error When processing a payment transaction, Web-Error will only obtain information regarding the amount of the payment and other transaction data. We may transfer or disclose this payment information to a third party only to the extent necessary in order to complete the payment processing. c. Computer System Information. 1. Screen Sharing. The Screen Sharing tool allows you to grant control of your computer to an Technician remotely over the Internet, so that the Technician can diagnose or correct problems .Technician are not allowed to use the Screen Sharing software until and unless they have received adequate training in its use, and you have consented to its use. In addition, Technicians will not use Screen Sharing tools to obtain confidential or sensitive information stored on your computer or network, deliberately destroy information on your computer or network, or cause you to experience system problems. Everything our technicians do can be seen by you, there are no invisible operations performed whatsoever. In some situations, the technician may not be able to immediately solve the computer problem, in these cases an email address is requested to open a case follow up with the member when a solution has been researched. d. Live Help Session Records. Web-Error reserves the right to monitor on-line and off-line sessions between you and a Technician for quality control of the Service provided by Technicians. In addition, we record all on-line and off-line sessions conducted on the Web site for your reference and to assist in resolution of disputes and/or potential complaints. The session records will also be used to improve the Service, build a support knowledge base, and/or conduct internal market research. Session record data will not be correlated with personally identifiable data about individual customers. e. Cookies. A cookie is a message given to a Web browser by a Web server. The browser stores the message in a text file called cookie.txt which identifies your computer (not you personally) to our server and is a system used by many sites. You can refuse cookies by turning them off in your browser. You do not need to have cookies turned on to use the Web-Error site. f. Log Files. We use IP addresses to analyse trends, administer the site, track your movement, and gather broad demographic information for aggregate use. We analyse our system logs to determine which areas of our sites users like and don't like based on traffic to those areas. Web-Error does not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you. g. Sharing. We may share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. h. Surveys & Contests. From time-to-time our site may request information from you via surveys or contests. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. Information requested may include contact information (such as name and delivery address), and demographic information (such as post code, age group). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. 2. SECURITY This Web site takes every precaution to protect information on users. When you submit sensitive information via the Web site, your information is protected both on-line and off-line. When our registration form asks you to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our registration form, the lock icon on the bottom of Web browsers such as Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'. By clicking the "Thawte" seal on our site, you may also check to what extent the Web site is secure. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our accounts clerks or a customer service representatives) are granted access to personally identifiable information. Our online support technicians have no access to your account details as stored on our server. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment. Our servers may reside in more than one country, and the details collected may be shared with companies within the Web-Error Group, either in existence now or in the future, the group being Internationally based, all details of which will be available on this site. In situations that are required by law, we may disclose some information about our users to police officers. 3. SUPPLEMENTATION OF INFORMATION a. Special Offers. We send all new members a welcoming e-mail to verify password and logon name. Established members will occasionally receive information on products, services, special deals, and a newsletter. b. Correction/Updating Personal Information. If Your personally identifiable information changes (such as your post code), or if You no longer desire the Service, we will endeavour to provide a way to correct, update or remove Your personal data provided to us. This can usually be done at the Profile page. c. Notification of Changes. If we decide to change our privacy policy, we will post those changes on "What's New?" section on our Privacy Policy page so that You are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify you via e-mail. We will use information in accordance with the privacy policy under which the information was collected.
If you have any questions about the privacy policy at our Web site, you can e-mail your enquiries to:
privacy@web-error.com

Items in for repairs: We will store your item (Laptop, PC, Mac, Mobiles, iPads,Tablets) after repair in the shop for 6 Months. If your item is not collected, we will call you or text you to remind you to collect your item in 14 days. If you fail to collect your item after 9 Months, we have the right to charge you for shelf storage or we will sell your item to pay for the repair.

Mobile Phone Repairs Policy: Our Mobile phone repairs come with a 3 months warranty only if the repair we done doesn't work. Mobile phone LCD or Digitiser repairs still have 3 months warranty but they are not cover fror screen cracks or broken screen after they leave the shop. We always show your phone working after the repair from the moment you leave the shop we not liable for any broken or cracks in the LCD & Digitiser.

iPads & Tablets Policy: the same policy applies as above for Mobile phones.